Last updated: September 19, 2026
Answers about returns, refunds, cancellations, production, and delivery.
Damaged, defective, or incorrect items
If your item arrives damaged, defective, misprinted, or incorrect, contact us within 30 days of delivery. We’ll arrange a replacement or refund after review.
Change of mind or sizing issues
Because each item is made to order, we don’t accept returns or exchanges if you change your mind, select the wrong size, or want a different size or color after receiving the order. Please review the size guide carefully before ordering.
Requesting a return
Do not mail an item back without authorization. Start through the contact page. If a physical return is required, we will provide the return instructions and destination. Items sent to an unapproved address may not be received or credited.
What should I include with a claim?
Include your order number and clear photos of the item, print, size label, and shipping packaging so we can review the issue quickly. If an approved physical return is required, we’ll provide the instructions and cover the return cost.
Refund timing
After a refund is approved, we issue it to the original payment method within 5 business days. Bank or payment-provider processing time is separate and may delay when the credit appears.
Order changes and cancellations
You may change the size or color, or cancel your order, within 3 hours of placing it. Email support@gloomhabit.com or submit the Contact form and include your order number. Canceled orders receive a full refund to the original payment method. After the 3-hour window, production may have started and the order can no longer be changed or canceled.
How long does shipping take?
Most products require 1–3 business days of production before shipping. Carrier transit is separate; the available method, current estimate, and cost are displayed at checkout for your destination.
How can I contact you?
Use the Contact page and include your order number for any order-related request.